FAQs
If you’ve got a burning question, that isn’t answered below then drop us an e-mail: [email protected]. On to the general FAQs:
MY TICKETS HAVEN’T ARRIVED
Please check your spam folder and if it’s not in there give us a shout
HOW DO I GET MY TICKETS?
An email should arrive in your inbox containing your tickets. You WILL need to show your tickets at the door so we can scan them.
DO I NEED TO PRINT MY TICKETS?
Nope, as long as you’ve got it on your phone to flash you’ll be able to get in.
WHAT IF IT RAINS?
We’re indoors for our Christmas events
IS THERE HEATING?
The Subway is a new venue so it will be a little trial and error (hopefully less error) as we are the first event to use it. We are going to do our best to heat the venue and will be installing several heaters through the Subway. We’re working on the basis that as the venue is underground once it’s warmed up it will retain the heat.
CAN I TRANSFER MY TICKETS?
Yes you can! Just let us know what you’ve bought and what you want to transfer to and we’ll sort it out for you.
CAN I BRING THE KIDS?
Children are more than welcome, but please remember all the films carry certificates so we can’t let a 5 year old in to watch Fight Club no matter how little they’ll speak about Fight Club.
REFUNDS?
Sorry, but we only issue refunds on tickets if we cancel the screenings. What we can do though is swap your tickets for another screening so you don’t miss out.
ARE THERE TOILETS?
We have all the mod cons! There are toilets at all the screenings including facilities for disabled guests.
IS THERE AN INTERMISSION?
We don’t interrupt the movies with an intermission. There is food, drink and popcorn on sale throughout the movie though and all the stalls face the screen so you won’t miss anything.
CAN I STILL GET TICKETS TO SOLD OUT MOVIES?
Unfortunately not, if we’re sold out then we are sold out as we only have a limited number of seats.
ARE THERE TICKETS ON THE DOOR?
If we aren’t sold out then you’ll be able to buy tickets on the door.
WILL THERE BE PARKING?
We are in public parks, so there isn’t any dedicated parking. When we choose our locations we always look for parks within walking distance of tube or train station so we recommend using that.
IS THERE ANY SEATING?
At indoor screenings there is seating, but it is unreserved.
CAN I BRING MY SUPER CUTE DOG?
Sorry, but no. This is an indoor screening.
WHAT’S THE ACCESSIBILITY LIKE?
We’re using a listed Victorian building that unfortunately does not have any wheelchair access
WILL THERE BE SUBTITLES?
Unfortunately, we do not play subtitles. It’s a cold hard business decision as we’re a pop up cinema operating for a very short period we don’t have the capacity to put on special subtitled screenings like a high street cinema chain.
IS THERE ANY FOOD OR DRINK?
We’ve got a decent bar selling beer and wine and a few special surprises and snacks that take our fancy. You can bring your own food if you wish, but you cannot bring your own alcohol.
DO YOU DO CARER TICKETS?
If you’re the registered carer for someone attending one of our screenings please contact us with the ticket number for the full price ticket and we’ll issue you a free ticket.