If you’ve got a burning question, that isn’t answered below then drop us an e-mail: firstname.lastname@example.org. On to the general FAQs:
IS IT OUTDOORS?
The Forbidden Forest Cinema and Cinema in the Snow are both indoor events. We’re taking a venue and transforming it into an immersive cinema experience for you.
WHAT ABOUT COVID-19?
We’re taking COVID-19 seriously and will be taking all the precautions suggested including cleaning, social distancing, and a lot of care. We have a COVID-19 policy you can read here
MY TICKETS HAVEN’T ARRIVED
This year Eventbrite are our ticketing partner, so if you login to your Eventbrite account you’ll be able to find your tickets in there.
If you’re using a hotmail/msn/live account it’s also worth checking your junk mail folder as hotmail/msn/live has a habit of filing tickets away in there for you.
HOW DO I GET MY TICKETS?
An email should arrive in your inbox containing your tickets. You WILL need to show your tickets at the door so we can scan them.
DO I NEED TO PRINT MY TICKETS?
Nope, as long as you’ve got it on your phone to flash you’ll be able to get in.
CAN I TRANSFER MY TICKETS?
Yes you can! Just let us know what you’ve bought and what you want to transfer to and we’ll sort it out for you.
CAN I BRING THE KIDS?
Children are more than welcome, but please remember all the films carry certificates so we can’t let a 5 year old in to watch Fight Club no matter how little they’ll speak about Fight Club.
If you’ve got a baby you want to bring you can. If they’re under 4, and more likely to sleep through the film than watching it, then they don’t need to pay for a ticket.
Sorry, but we only issue refunds on tickets if we cancel the screenings. What we can do though is swap your tickets for another screening so you don’t miss out.
ARE THERE TOILETS?
We have all the mod cons! There are toilets at all the screenings including facilities for disabled guests.
IS THERE AN INTERMISSION?
We don’t interrupt the movies with an intermission. There are food, drink and popcorn on sale throughout the movie though and all the stalls face the screen so you won’t miss anything.
CAN I STILL GET TICKETS TO SOLD OUT MOVIES?
Unfortunately no, once the tickets are sold out online, they’re all gone
CAN I BRING MY SUPER CUTE DOG?
Sorry but dogs (unless they’re a guide dog or hearing dog) aren’t allowed at the screenings. Please don’t send us pictures of cute dogs asking if they can come, we’re weak and will buckle!
IS THERE ANY FOOD OR DRINK?
We’ve got a decent bar selling beer, wine and cider and a few special surprises that take our fancy. Unfortunately our food offering will only extend to popcorn, there won’t be any hot food on site for the events.
DO YOU DO CARER TICKETS?
We do, please email us to arrange them. Our email is email@example.com.
ONE LAST FAQ… BE NICE
It’s not so much an FAQ as a good rule for life, please be nice. Please be considerate of those around you as we are primarily a cinema so everyone is there to watch the movie.