The FAQS below are primarily for our outdoor cinema season, but some do apply for Christmas too so we’ve left them in place. These ones are the Christmas only FAQs:
We are indoors
Seating is unallocated, so the earlier you arrive the better your seat will be. All the views are unobstructed so you’ll get a good view wherever you choose to sit.
We’re in Hackney Showroom all Christmas, we don’t move. Hackney Showroom is Hackney Downs Studio and a short walk from either Rectory Road station or Hackney Downs station.
The venue is a licensed premises so you cannot bring your own alcohol in. We will have a bar sell hot mulled wine, beer, cider, and wine along with soft drinks and hot chocolate.
The movie start times vary depending on the day you’re attending. They’re listed on the film page under the venue address in the Screening Information section.
Please, please, please do not ring Hackney Showroom with questions, they’re just our landlord and not involved so won’t be able to help you.
Doors open an hour before the movie starts. At the weekends we have 3 screenings, for the first movie doors open at 12pm and then the movie starts at 1pm, for the second screening doors open at 4pm and the movie starts at 5pm and then for the final screening the doors open at 7.30pm and the movie starts at 8.30pm. On weekdays our first screening opens at 3pm and the movie starts at 4pm and then the for the second movie the doors open at 7.30pm and the movie starts at 8.30pm.
If you’ve got a burning question, that isn’t answered below then drop us an e-mail: email@example.com. On to the general FAQs:
Login to your account and your tickets will be waiting for you in there.
An email should arrive in your inbox containing your tickets. You WILL need to show your tickets at the door so we can scan them.
Nope, as long as you’ve got it on your phone to flash you’ll be able to get in.
Yes you can! Just let us know what you’ve bought and what you want to transfer to and we’ll sort it out for you.
The more the merrier! If there’s a group of you coming (10+) get in touch and we’ll do you a discount on the ticket price.
Please remember though we are primarily a cinema and everyone is there to watch the movie, so it probably isn’t the best of environments to have a celebration if all your party aren’t overly interested in the film.
Children are more than welcome, but please remember all the films carry certificates so we can’t let a 5 year old in to watch Fight Club no matter how little they’ll speak about Fight Club.
If you’ve got a baby you want to bring you can. If they’re under 4, and more likely to sleep through the film than watch it, then they don’t need to pay for a ticket.
Sorry, but we only issue refunds on tickets if we cancel the screenings. What we can do though is swap your tickets for another screening so you don’t miss out.
We have all the mod cons! There are toilets at all the screenings including facilities for disabled guests.
We don’t interrupt the movies with an intermission. There is food, drink and pop corn on sale throughout the movie though and all the stalls face the screen so you won’t miss anything.
Yes and no! Once the tickets are sold out online, they’re all gone… but we do keep a limited number for the door so if you’re desperate to come/haven’t been organised enough/didn’t know about the screenings if you arrive early you can still get in.
There are tickets available on the door for the stragglers, unless it says sold out
There isn’t any public parking at the venue, although there is on street metered parking on the roads surrounding the venue.
Sorry but dogs (unless they’re a guide dog or hearing dog) aren’t allowed at the screenings. Please don’t send us pictures of cute dogs asking if they can come, we’re weak and could buckle!
The Venue is fully accessible
The start times are listed on the movie page of each film. We open an hour before the film starts.
We’ve got a decent bar selling beer, wine and cider and a few special surprises that take our fancy. A movie isn’t a movie unless you’ve got popcorn and we may have the best popcorn we’ve ever tasted, it’s genuinely lovely, coming from Drum & Kernel Popcorn. There will not be any hot food on offer.
Yes you can, just give us a shout on firstname.lastname@example.org and we’ll do our best to help you out.
If you’re the registered carer for someone attending one of our screenings please contact us with the ticket number for the full price ticket and we’ll issue you a free ticket.
It’s not so much an FAQ as a good rule for life, please be nice. Please be considerate of those around you as we are primarily a cinema so everyone is there to watch the movie.