If you’ve got a burning question, that isn’t answered below then drop us an e-mail: firstname.lastname@example.org. On to the general FAQs:
IS IT OUTDOORS?
The Forbidden Forest Cinema and Cinema in the Snow are both indoor events. We’re taking a venue and transforming it into a themed cinema experience for you.
WHERE IS THE VENUE?
Forbidden Forest Cinema, Unit 8 Copeland Park & Bussey Building, 133 Copeland Road, London, SE15 3SN
Cinemas are exempt from the substantial food rule. We have a bar with wine, beer, soft drinks, hot drinks and boozy hot chocolates.
WHAT DOES THEMED MEAN?
For us, themed means creating a unique environment to watch a movie in – there won’t be any actors jumping out on you.
WHAT ARE YOUR COVID-19 SAFETY PRECAUTIONS?
We’re taking COVID-19 seriously and will be taking all the precautions suggested including cleaning, social distancing, and a lot of care. We have a COVID-19 policy you can read here.
Due to new Tier 2 restrictions in London you’ll need to book with your household and/or support bubble.
WHAT IMPACT IS TIER 2 HAVING?
Tier 2 means we can open with social distancing measures in place, so all our screenings will be going ahead as planned.
WHAT TIME DOES THE FILM START?
The time listed on this website is the time that the doors open, the movie then starts an hour later for example if 7.30pm is listed next to the film that’s when the doors will open and the movie will start playing at 8.30pm. We open the doors early so you can enjoy the immersive atmosphere, find some seats, and settle in.
WILL IT FINISH AT 10PM?
Screening times however will remain unaffected, as cinemas are curfew exempt. As long as a film starts before 10pm it can finish after.
WILL I NEED TO WEAR A MASK?
Yes masks will need to be worn during your screening, so please do bring yours with you.
WHAT ELSE SHOULD I WEAR?
It’s Christmas, so an ugly Christmas jumper is always a winner!
IS SEATING PROVIDED?
Yes we do provide seating. The seating is unallocated, so the earlier you arrive the better your choice of seating will be. The seating we provide is similar to conferencing chairs, so comfortable but a little basic.
IS THERE ANY FOOD OR DRINK?
We do NOT have food on site, but there are various restaurants nearby.
We will have a bar selling popcorn and chocolates and a range of drinks including alcoholic drinks!
You cannot bring your own alcohol into screenings.
MY TICKETS HAVEN’T ARRIVED
This year we’re working with Eventbrite, Design my Night and Fever as our ticketing partners.
All should have already emailed you your tickets but if you haven’t received the you’ll need to login to your account to locate your tickets.
If you’re using a hotmail/msn/live account it’s also worth checking your junk mail folder as hotmail/msn/live has a habit of filing tickets away in there for you.
DO I NEED TO PRINT MY TICKETS?
Nope, as long as you’ve got it on your phone to flash you’ll be able to get in. You WILL need to show your tickets at the door so we can scan them.
CAN I TRANSFER MY TICKETS?
Yes you can! Just let us know what you’ve bought and what you want to transfer to and we’ll sort it out for you.
CAN I BRING THE KIDS?
Children are more than welcome, but please remember all the films carry certificates so we can’t let a 5 year old in to watch Fight Club no matter how little they’ll speak about Fight Club.
If you’ve got a baby you want to bring you can. If they’re under 4, and more likely to sleep through the film than watching it, then they don’t need to pay for a ticket.
IS THERE PARKING?
There isn’t parking on site, but there is pay and display parking on a lot of the surrounding roads and a multi-story car park on Cerise Road.
Sorry, but we only issue refunds on tickets if we cancel the screenings. What we can do though is swap your tickets for another screening so you don’t miss out. Rest assured though, your tickets will be refunded if the event is cancelled due to COVID-19.
ARE THERE TOILETS?
We have all the mod cons! There are toilets at all the screenings including facilities for disabled guests.
IS THERE AN INTERMISSION?
We don’t interrupt the movies with an intermission. The bar will be open throughout the movie though, with table service.
CAN I STILL GET TICKETS TO SOLD OUT MOVIES?
Unfortunately no, once the tickets are sold out online, they’re all gone
CAN I BRING MY SUPER CUTE DOG?
Sorry but dogs (unless they’re a guide dog or hearing dog) aren’t allowed at the screenings. Please don’t send us pictures of cute dogs asking if they can come, we’re weak and will buckle!
DO YOU DO CARER TICKETS?
We do, please email us to arrange them. Our email is email@example.com.